
Active Listening Skills for Communication

What is Active Listening?
Active listening goes beyond just hearing words—it’s about engaging with the speaker, understanding the emotions behind their words, and responding in a way that reflects your understanding. It involves paying close attention, asking clarifying questions, and providing feedback that shows empathy and respect. Empathic listening, the highest form of listening, allows you to understand not only the content of the message but also the speaker's emotions and intentions.
In this course, you will learn how to practice active listening techniques that promote understanding, trust, and collaboration.
Effective communication isn’t just about talking—it’s about listening. Active listening means giving others your undivided attention, fully understanding their message, and responding thoughtfully. This skill is vital in both professional and personal relationships, enabling us to connect with others on a deeper level. Active listening is the foundation of understanding, and it leads to stronger, more empathetic connections.
AUDIENCE
Individuals seeking to improve their listening and empathy skills to effectively communicate, interact, and work with individuals and groups.
AIMS
Develop active and empathic listening skills to understand the message, feelings, and motivations through the lens of the other.
Respond to the message with compassion through words and silence, and improve your relationships at work and in your personal life.
COURSE CONTENT
The course covers the elements of interpersonal communication that include:
- Empathic listening
- Active listening – helpful hints
- Types of listening
- Improving your listening skills – preparation, attending and rapport building
- Characteristics of empathic listening
- How to be an empathic listener
- Example of empathic listening between two colleagues
- SOLER technique to improve your listening
- Benefits of empathic listening
LEARNING OUTCOMES
On completion of the program, participants will be able to:
- Understand the importance and characteristics of empathic listening to understand and build rapport with others
- Improve active and empathic listening skills through preparation, body language, asking open-ended questions, attending and rapport building
- Identify the types of listening, its technique and purpose
- Apply the steps to being an empathic listener
- Â Apply the SOLER technique to improve listening

Active Listening Skills for Communication
$99.00
COST PER COURSE
