Resolve Conflict for Work and Life

COURSE CONCEPT

To be human is to experience conflict. People have different values, needs, and motivationand, at times, incompatibility may result. Conflict has always been perceived as a negativeemotion. Many people may find it difficult to perceive the benefits of conflict. Conflict can be used as a creative opportunity to create change, and lead to personal andprofessional growth.

The approach of this course applies the Principled Negotiation with a win-win focus on interests to create value developed by Harvard University which they designed “to produce wise outcomes efficiently and amicably.”.

AUDIENCE

For individuals who seek to resolve conflict constructively, improve their relationships and negotiate improved outcomes.

AIMS

The course aims to develop skills in analysing, handling, and resolving conflict to
develop self-awareness, enhance your relationships and negotiate improved
outcomes.

Broaden negotiation to consider the perspective of all parties to deepen your
understanding of the issues for negotiation.
Enhance collaborative communication and negotiation skills to attain win-win outcomes.

COURSE CONTENT

Define and apply the principles of managing conflict
● Discriminate between functional and dysfunctional conflict, types and levels of
conflict
● Identify conflict handling behaviour styles, strengths and weaknesses of each style
● Handle differences with others constructively
● Cope with difficult emotions and manage unwillingness in others to resolve the
conflict
● Negotiation skills and attitudes to attain a win-win outcome
● ‘The Third Side’ in negotiation or going to the balcony
● Stages of negotiation:
o Stage 1 — Preparing for negotiation
o Stage 2 — Interacting in the negotiation
o Stage 3 — Closing the Agreement

LEARNING OUTCOMES

On completion of the program, you will be able to:

Define and apply the principles of managing conflict
Discriminate between functional and dysfunctional conflict, types and levels of conflict
Identify conflict handling behaviour styles, strengths and weaknesses of each style
Handle differences with others constructively
Cope with difficult emotions and manage unwillingness in others to resolve the conflict
Apply the Harvard Principles of collaborative negotiation
Analyse conflict from the perspective of ‘The Third Side’ in negotiation or going to the balcony
Implement all stages of negotiation that includes: Preparation, Interaction, Close and Review
Prepare for negotiation incorporating both sides of the case and applying a range of tools
Implement logistical considerations for negotiations
Interact during negotiation that entails establishing rapport between parties and considering power positions
Define the problem in terms of needs, brainstorming possible options
and select the solution that will meet the needs of both parties
Design and implement an action plan for the negation outcome
Evaluate the success of the negotiation process and consider learning points for future negotiation
Apply strategies to handle the hidden agenda of the negotiation, when the other party does not live up to their part of the bargain and when unfair tactics are used
Practice forgiveness in a conflict situation